At login I'm told my email address is not a valid address.

+2 votes
134 views

I have an established account with this address (coryrickabaugh@comcast.net), but I'm not able to log in.  Even when I click "Email me a password," it won't because my email address is not valid.

How do I get around this?

Thanks,

Cory Rickabaugh

in WikiTree Tech by
retagged by Dorothy Barry

1 Answer

+3 votes

The division of Comcast relating to cables and the internet seems to have changed its name to Xfinity.

https://en.wikipedia.org/wiki/Xfinity

I found this on the wikipedia page -

E-mail

XFINITY Mail, with emails registered under comcast.net, has been running an email service for several years. In late 2017, XFINITY updated the email system to a design more like that of Microsoft Outlook 365.[74] This included the address book, an application on the XFINITY email system where users can view contacts and create groups from these contacts.

 

LATE 2017 could be anytime in the last 3 months or 3 days!! 

I dont know if you need to reconfigure your email (such as Pop 3) or perhaps you need to create a new email address - I dont know. If Comcast is your ISP then you can may need to call them and ask.

by Robynne Lozier G2G6 Pilot (941k points)
FWIW, within the last few days we are still getting e-mails from people using @comcast.net addresses.  If that's the issue, perhaps the change is being staggered or phased in at different times in different areas.  Cory, if you are still receiving and sending other mail successfully using that address, I'd suggest writing to info@wikitree.com to ask for some help.  It sounds as if WikiTree isn't recognizing your address.  Since it's now weekend, you might not get an immediate response, but in the meantime try looking through the 'Related Questions' below these posts and see if you can find anything that might help.

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