Why is manager not showing in adopted profile [closed]

Question

I have been helpingi a fairly new member get connected to his parents who already have profiles on Wiki Tree. We got the profiles open, and he added them, but said profiles then converted to the yellow privacy level and he was unable to adopt his parents. I presumed the privacy changed because of HIS profile; I suggested he disconnect them, then adopt them, and add them back to his profile. He did so, but now the profiles are again at yellow privacy level and still say no profile manager, although in a search it shows him as the profile manager. It also looks like he was unable to add them to his profile as his parents again. New member is Larry Pike, and below is his father's profile. 

Comments

Best thing to do is email  info @ wikitree.com  (no spaces), and tell them the situation.

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okay, thank you I wasn't sure who to ask

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Also, cookies may show something that isn't really there.

If you load a page when you're signed out and later load the page, even if you're signed in, you may see the older page that is stored in your computer's short term memory.  I see this a lot when I adopt profiles.  Later, I load the profile and it still shows orphaned.

An easy way to clear the cookies (only on this site and not wipe out your whole browser) is to click the padlock on the left side of the browser address bar.  Then click cookies and delete the Wikitree cookies.  You'll have to log in again but the page will be fresh without any latent residue.

Answer 1

He shows now, and has been added as manager to both profiles, so he can add them back as his parents.

Comments

Thank you so much!