My account was blocked, but no one is replying to my emails for help. [closed]

+5 votes
118 views
Hello, I'm new to WikiTree, but my account was suddenly blocked about a month ago. I have sent 3 emails since to the "info@wikitree" address to ask for help, but have not received any replies yet. Can someone please reply to my emails? Thank you, Amalia Santa.
closed with the note: Solved: Unblocked now
asked Feb 13 in WikiTree Help by Amalia Santa G2G Crew (310 points)
closed Feb 13 by Bea Wijma

1 Answer

+9 votes
 
Best answer

Hi Amalia,

So sorry that no one replied, I think that somehow you were autoblocked by the system, this sometimes happens if it  (for the system) looks like someone is doing many edits at the same time, for what it's worth, it happened to me several times when my computer was slow or something which caused pages were hanging when I tried to save an edit.

Because the pages were hanging I kept clicking save change, for me it looked as if nothing happened, but for the system it looked as if I did ten or more edits in one second (not humanly possible) and I was automatically blocked by the system.

Also had to wait quite long for a response...but the good news is (I hope) you are unblocked ;) I could not find any other reason why you were blocked so this seems to be what happened. 

And I assume unfortunately the emails were missed (I imagine there will be thousands of emails coming in eeh) so all I can say is we are really very 

 

answered Feb 13 by Bea Wijma G2G6 Pilot (214,710 points)
selected Feb 13 by Doug Lockwood

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