I've been attempting to download my raw DNA from ancestry for a couple days. Finally called the DNA phone support number and got a runaround - clear my cache, check my junk folder, etc., etc. I get emails from ancestry when they're trying to sell something so they can email me just fine.
I was finally told that my problem would be forwarded to tech support and they'll work on the problem. Sounds like a dead-end and $$$ down the drain.
Has anyone else had the problem of not getting the "how to download" email from ancestry?