Can't get initial email for raw DNA download from ancestry - anyone else having the problem?

+5 votes
2.4k views
I've been attempting to download my raw DNA from ancestry for a couple days. Finally called the DNA phone support number and got a runaround - clear my cache, check my junk folder, etc., etc. I get emails from ancestry when they're trying to sell something so they can email me just fine.

I was finally told that my problem would be forwarded to tech support and they'll work on the problem. Sounds like a dead-end and $$$ down the drain.

Has anyone else had the problem of not getting the "how to download" email from ancestry?
in The Tree House by Bruce Veazie G2G6 Mach 6 (63.5k points)
That is very odd.  I took my test a few years ago and have been able to download the raw data numerous times, including less than a month ago.  I've never called them, but my sister has found Ancestry very responsive.  Good luck to you.
Never had any problem downloading any of the kits that I admin. Have you checked your junk mail box to see if the e-mail has been redirected by your spam filter?
Yeah, checked junk folder, spam filter, etc.

4 Answers

+5 votes
Have you checked your *online* junk folder, bin etc.  I have gmail, and I was stunned to find one day that Gmail had been filtering and throwing things in its Bin *online*, so it never even got to my computer.  A real pain.
by Ros Haywood G2G Astronaut (2.0m points)
+6 votes
It happened to me about a month ago. Tried to download a couple times but the emails never showed up. I tried about a week later and it worked again.
by Jamie Nelson G2G6 Pilot (652k points)
Thanks for the response, Jamie. I appreciate the response.
+4 votes
After several days, I finally received the "how to download" email, and was able to successfully download my raw DNA file.

Also, I successfully uploaded the file to GEDMatch.
by Bruce Veazie G2G6 Mach 6 (63.5k points)
+2 votes
Still an ongoing problem
by John Harris G2G1 (1.4k points)

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