Unable to logon

+1 vote
49 views

Hi,

I need assistance.  I am unable to logon to my account.  The login screen is informing me that my email address is invalid; and nor is the requesting new password function recognising my email address. 

Profile https://www.wikitree.com/wiki/Walker-32348

regards,

T Walker

in WikiTree Tech by T Walker G2G6 Mach 1 (20.0k points)

1 Answer

+2 votes
Contact info at wikitree.com. They should be able to help. It appears you changed your email address on the 13th. Are you certain you are entering the correct email and that you have confirmed it?
by Deb Durham G2G Astronaut (1.0m points)
thanks
It looks like I have entered the incorrect email address - missing a letter.
I have already sent two emails to info at wikitree from my home email and not received any responses - hence posting on this page.

 

How long does it take for the tech team at info at Wikitree to respond to emails?

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