Problem with a merge

+3 votes
I proposed a merge between my record McClain-2382 and another record McClain-567.  The record McClain-567 is a GEDCOM import with no birth/death dates, so I didn't find it until after I created the duplicate.  I proposed the merge 5 months ago (see comments on McClain-567) and it shows merge pending.  When I try to do the merge I get an error message.  I've sent a message to manager but have gotten no response.  Also no response from the same manager on another record that needs to have spelling of maiden name changed.
in Genealogy Help by Cathy Tennant G2G Crew (890 points)
retagged by Dorothy Barry

The profile of Ellen (McClain) Rathbun has now been opened and you can go on with the merge.

Thank you so much for your help.  The records are now merged!

1 Answer

+5 votes
Best answer
The other profile has a green privacy and you can not go through with the merge yourself unless the profile is opened.

I filed an open profile request that can be found in the Family Tree and Tools section of the profile.

You can file an Unresponsive Profile Manager Request that can be found in the same Family Tree and Tools section regarding the issue with name spelling.
by Juha Soini G2G6 Pilot (101k points)
selected by Cathy Tennant

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