No contact from PM managing my family members.

+18 votes
I have had a long-standing ongoing problem with a person that uploaded my family members before I joined Wikitree. After an extremely long time of messaging the crap out of them I finally got put on the trusted list. However, I would really like my deceased grandmother to at least be an "private with public family tree" at a minimum. She should probably actually be open.

Considering they have in excess of 10,000 profiles they PM I would like to be PM of my own family members since this person doesn't respond, isn't updating, and doesn't seem to run their suggestion report.

I'd put an affected profile but that would kind of make the name obvious. Any ideas since they will NOT respond?
in Policy and Style by Steven Tibbetts G2G6 Pilot (350k points)
edited by Steven Tibbetts
It sounds like it is time to file an Unresponsive Profile Manager request, Steven. If you have PM'd this person, requested Trusted List access, and posted at least a public message, and you've been trying to make contact for a good while. So all criteria are met. The UPM form has an option for when the person is active but won't respond to your requests.
thank you. Done.

1 Answer

+16 votes
Best answer

Steven, I've had similar issues.  What I've done is this:

I created a text file and each time I send a request to be added to the trusted list, I add the date to my file with a note to check it in a month.

When it reaches 1 month and they haven't replied, I send a PM, post to their profile and then update my list: I move the entry back to the top of my list with a note to check it in 10 days.

After 10 days, if they haven't replied, I send an Unresponsive Profile Manager request.  And then I make a note to follow up in ten more days.

If no change after 10 days, I send another Unresponsive Profile manager report and annotate "2nd request," then 10 days later, "3rd request."  So far, none have made it past 3 requests (leaders at Wikitree are busy part-timers too - but the squeaky wheel gets the oil).

In the end, you get a PM who responds or is replaced.

When they are removed, you usually get an email that the profile has been orphaned.  Be sure to log in and adopt the profile and then you're the PM.

The whole game is collaboration.  If someone doesn't reply, they aren't collaborating.  Time for some new blood.

by SJ Baty G2G Astronaut (1.1m points)
selected by Staci Golladay

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