Can't login to rootsearch

+6 votes
165 views
I can't get past the login page.  I even changed my password.  Does it on the laptop and my phone..
in WikiTree Tech by Joelle Colville-Hanson G2G6 Pilot (118k points)
No ideas what the problem is???

3 Answers

+4 votes
 
Best answer

Logins

If you click on a RootsSearch link from a private profile you will be asked for your WikiTree login info, even if you are already logged-in to WikiTree. This is because the tool that connects WikiTree to RootsSearch is an independent application run on our separate "apps" server, apps.wikitree.com. It is safe to enter your WikiTree credentials here.

Many of the linked websites require a further login. For example, to search FamilySearch you need a FamilySearch login. Although FamilySearch is free, not all the linked websites are. Some require you to pay for a membership to see the information on their site.

You can change which websites have search buttons at the bottom of RootsSearch. Click the small "more sites" link at the bottom to change the settings.

by David Selman G2G Astronaut (1.1m points)
selected by Susan Laursen
That’s not the problem. I can’t get past login page. I put in my name & password and nothing happens.
It’s my own open profiles.
anybody have any idea what the problem is? It's been two days.  Kinda takes the fun out of it when rootsearch doesn't work :(

Hi Joelle, Have you clicked the link in my answer to roots search and entered your WikiTree ID. That is the way I log into Roots Search.

You can also click here and enter a WikiTree ID.

I do not use my name & password for Roots Search just the WikiTree ID but do use a name and password for other sites.

It’s working now. But when it wasn’t even when I did what you suggested it would go to login page and I could not login.
Well that was last night.  It's not working again today
I tried logging out, clearing cache and logginingin again.  It still doesn't work.
It's not working, David.
+2 votes
Agreed, Joelle.  I have tried to use RootSearch yesterday and today and it never logs me on.  Frustrating.  I would love to see Tech figure out what the problem is.
by Edie Kohutek G2G6 Mach 8 (82.0k points)
Well at least it’s not me :/
0 votes

It's happening again...crying Can't log in.

by Stephanie Ward G2G6 Mach 8 (88.2k points)

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