I can not login on the Research Rootsweb button now, how to fix problem?

+3 votes
108 views
I have not been able to login (just spins and spins) on the research link on pages for the last couple of days. How do I fix this problem?
in WikiTree Tech by Carolyn Murray G2G6 Mach 1 (11.7k points)
I have been having the same problem all day today, as well. Last time I used Rootsearch successfully was probably not later than May 23rd.

3 Answers

+6 votes
 
Best answer
The first thing you should try is logging out of wikitree and then logging back in.

If that doesn't work, try clearing your browser's cache and cookies.

If you have done both of those things and it still doesn't work, let me know.
by Jamie Nelson G2G6 Pilot (360k points)
selected by Patricia Roche
Had no problem using it yesterday, but the bug struck me today, also.  Your fix solved the problem.  Thank you, Jamie  :-)
I cleared cache and cookies - but it still won't open. Some time later ... logged out and back in - Yea it works!  Thanks for the advice.
I’ve had the same problem for several days. I even changed my password.
+2 votes
Same with me.  I thought maybe it was because of a windows update that also removed my history, view and a favorite channel URL in the same line of subjects.  I would also love to know how to retrieve them.
by Beulah Cramer G2G6 Pilot (294k points)
Same here. It worked yesterday
Not computer literate to know how to clear either and now what I did know has been removed from me with a windows update.  Maybe I'll just stop trying to do sourcing on the unsourced profiles for a while and see if it clears itself  .Logging in and out does not work.
+3 votes
LIke suggested, I logged off and back on and it now is working. Such an easy fix, I should have thought of it.
by Carolyn Murray G2G6 Mach 1 (11.7k points)

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