I can not login on the Research Rootsweb button now, how to fix problem?

Question

I have not been able to login (just spins and spins) on the research link on pages for the last couple of days. How do I fix this problem?

Comments

I have been having the same problem all day today, as well. Last time I used Rootsearch successfully was probably not later than May 23rd.

Answer 1

The first thing you should try is logging out of wikitree and then logging back in.

If that doesn't work, try clearing your browser's cache and cookies.

If you have done both of those things and it still doesn't work, let me know.

Comments

Had no problem using it yesterday, but the bug struck me today, also.  Your fix solved the problem.  Thank you, Jamie  :-)

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I cleared cache and cookies - but it still won't open. Some time later ... logged out and back in - Yea it works!  Thanks for the advice.

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I’ve had the same problem for several days. I even changed my password.

Answer 2

Same with me.  I thought maybe it was because of a windows update that also removed my history, view and a favorite channel URL in the same line of subjects.  I would also love to know how to retrieve them.

Comments

Same here. It worked yesterday

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Not computer literate to know how to clear either and now what I did know has been removed from me with a windows update.  Maybe I'll just stop trying to do sourcing on the unsourced profiles for a while and see if it clears itself  .Logging in and out does not work.

Answer 3

LIke suggested, I logged off and back on and it now is working. Such an easy fix, I should have thought of it.