I have been unable to load rootsearch for the past few days, has something changed? Thanks, Laura

+8 votes
151 views
in The Tree House by Laura Holman G2G Crew (920 points)

2 Answers

+4 votes
Jamie's advice is to log off and log in again.  That has been tried continuously for the last five days, in my case, and it hasn't worked.
Apparently it worked for others according to their responses.   Try it but
don't hold your breath.
by Beulah Cramer G2G6 Pilot (401k points)
Beulah, did you also try clearing your browser's cache and cookies?
Computer NON-geek, NON-nerd here.  Self taught since age 76, now 81.
How do I clear them?
Here is a guide: https://kb.iu.edu/d/ahic
Clearing the cookies worked like a charm for me, thanks!
This is the solution that worked for me. Thank you!
+5 votes
I have no Idea what happened but in my case I just log onto familysearch.org and fill in the search information myself. I have found little difference in time doing this my way and in fact I have been getting better results.
by Dale Byers G2G Astronaut (1.6m points)

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