RootsSearch WikiTree Integration just loading and loading... [closed]

+5 votes
175 views
I am using Google Chrome.  I have rebooted.  Same thing when i go to https://apps.wikitree.com/apps/york1423/rootssearch/ and enter the Project ID.  This has been going on all week.  Is it just me?
closed with the note: Reclosing after retagging: Resolved
in WikiTree Tech by Shirlea Smith G2G6 Pilot (223k points)
closed by Ellen Smith
Not a real answer, but - you are not alone, I am having the same problem.
Wow!! It worked just by logging out of WikiTree!  When i logged back in, it went quickly through its little dance of coming up empty the first time and then working on the second click!

Thanks so much!  You are all amazing!

2 Answers

+7 votes
 
Best answer

Jamie Nelson had posted a fix that has worked for many of us.  

  • Log out and then back in to WikiTree
  • Clear cache and cookies
  • Restart computer

Some are reporting results, doing just one or two of those steps, and others are needing to do all of them.  I needed to do all of the above, before it worked again, but hasn't failed since.

by Patricia Roche G2G6 Pilot (568k points)
selected by Pip Sheppard
Thank you Jamie!!!!
+4 votes
A BIG problem occurring over the last ten or so days.  Many have been
able to cure it by logging out and logging back in.  Log out, not just reboot.  Some have not.  There have been seven or more questions over the time period.  You are not alone.
by Beulah Cramer G2G6 Pilot (400k points)

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