cant load photos keep getting the "empty file" notice

+4 votes
57 views

This has happened to me on two different WikiTree IDs. I have included one of them below.

The file is not empty, it is smaller than 10 MB and it's a jpg. I also tried it with different files, but get the same message. I logged out and back in to see if that was the issue, but that did not help.

This is not the first time that this has happened. I just didn't have the time to post the other times.

6/5/2018 7:53pm eastern

So, I left the window open and today the exact same image files loaded to Tambern-4 with absolutely no problems at all.

 

WikiTree profile: Tamberen-4
in WikiTree Help by Ivy Hernandez G2G1 (1.9k points)
edited by Ivy Hernandez

1 Answer

+5 votes
Photo error messages are often misleading, because the file size (compressed image file) is not the same as the image size (pixel width x pixel height).

Try reducing the size of your image (number of pixels).
by Dennis Wheeler G2G6 Pilot (537k points)
I was going to ask that same question, so now I'll see if your suggestion works.
Well, if a 2000 x 1200 or so pixel image is too big, Houston, we have a problem. I'm normally patient, but very colorful language is coming to mind over this completely ridiculous situation...

2000 x 1200 is about a 7.2 meg image (before file compression; assuming only 24-bit color, about 9.6 meg if 32-bit color), so its pretty large, but it should be within limits, I think (I forget what our limits actually are), and assuming our server hasn't suddenly run out of available space unexpectedly.

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