Is rootsearch login problem going to be fixed?

+5 votes

I have tried the suggestions about logging out, restarting your computer, cleaning your cookies, etc. So far it just continues to spin during log-in. 

I actually had to go to and then it asked me profile-ID I wanted to search. THEN it asked for my Wiki-ID and password and ACCEPTED IT.

Is there a problem with the information it is trying to get from wikitree when we try to log in?


in WikiTree Tech by Steven Tibbetts G2G6 Pilot (340k points)

Just to clarify, it worked when you went to, but it still won't work if you click on the RootsSearch link from a profile?

no, when I went to got to from my browser and not from a dropdown link it asked me who I was trying to look up. I happened to enter myself. THEN it asked for my Wiki-ID and password. It then worked and I got logged in. No other way worked.

Once it finally accepted my log-in instead of just spinning I could then use it normally.

I just had a thought. Originally my Wiki-ID was Tibbetts-298. It got merged into Tibbetts-150 so it changed. Tibbetts-298 went unlisted for some crazy reason.

I wonder if you can't log in because it is trying to use the unlisted Wiki-ID and then switch to the active one but it can't because it is unlisted?????

1 Answer

+2 votes
Steven, Sorry to be so late to answer but it works just fine fo me at this time. I do have to click the link on rootssearch twice when trying to use but that is due to their new(ish) log in requirements.
by Dale Byers G2G Astronaut (1.6m points)
Thanks dale but different issue. I couldn't get rootsearch to even come up. It just kept spinning waiting for the log-in to happen.
My point in the answer is it does work for me. That was the first line in my answer.
Steven, I had the same problem for almost a week. Today it's back to normal! Whew! I love that widget!

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