The merge is already in progress by another user. If it is not completed in five minutes, you can complete it. [closed]

+6 votes
207 views
The merge of Agnes Nisbet (Woodburn-263) and Agnes Woodburn (Woodburn-28) is already in progress by another user. If it is not completed in five minutes, you can complete it.

I am profile manager of both but merge seems to have frozen all day yesterday and still to-day

Neither profile shows that a merge is initiated

How do I solve this

Thanks
WikiTree profile: Agnes Nisbet
closed with the note: action complete
in WikiTree Tech by Jean Skar G2G6 Mach 1 (13.6k points)
closed by Robin Lee

1 Answer

+10 votes
 
Best answer
That's a new variant on an old bug.
Usually you can shake it loose by removing the suggested merge and starting over. When no suggested merge shows up, it's worse, of course.

Now, I tried it and it looked like I would have been able to suggest the merge. I don't like suggesting merges where I don't know the sources, so I put it as an unmerged match instead.

I was thinking that you could now remove the match and then suggest the merge again, hoping it will work this time.
by Eva Ekeblad G2G6 Pilot (428k points)
selected by Pip Sheppard
worked now merged thanks loads
Glad to hear!!
I ran into this tonight.  I received the red error that the merge was in process and to try again in 5 minutes.  1/2 hour later and I received the same error.

I dumped the Wikitree.com cookies and tried again, no luck, same error.

I went in and set the two as an unmatched merge and then went to the unmatched merge and tried to change it to a merge.  This time, the merge took.

Bottom line: if you run into this error and there is no pending merge, try setting an unmatched merge and then change it to a merge.
I just had this happen to profiles that did NOT have any merge suggested yet.  I was able to finally create an Unmerged Match, then selected the Merge from that item at the bottom, since I had access to both profiles from Trusted List, and was able to complete the merge.

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