My photos won't upload. Why are they corrupt? They work elsewhere.

+2 votes
146 views
in Photos by Catherine Fussell G2G6 (8.0k points)

1 Answer

+2 votes
Hi Catherine.  I think the rules are that the format must be .jpg, .png, .gif, or .pdf and the file size must be 10 MB or less, but I can't find the help file that says all that.  I know there have been some problems on and off with photos, so yours may not be corrupt at all.  If they meet the criteria, try logging off and then back on and try uploading again.  Let us know what works, if anything.
by Dennis Barton G2G6 Pilot (571k points)
also try making them smaller.

Related questions

+3 votes
1 answer
+3 votes
2 answers
136 views asked Jan 27, 2017 in WikiTree Tech by MaryLee Young G2G6 (6.6k points)
+3 votes
1 answer
120 views asked Oct 10, 2014 in WikiTree Tech by anonymous G2G Rookie (220 points)
+10 votes
2 answers
+4 votes
1 answer
361 views asked Jun 6, 2018 in WikiTree Tech by Jody Rodgers G2G6 Mach 5 (55.9k points)
+5 votes
4 answers
550 views asked Nov 6, 2017 in The Tree House by Living Smith G2G6 Mach 6 (61.9k points)
+3 votes
2 answers
131 views asked Dec 17, 2014 in Genealogy Help by Andrew Bassett-Smith G2G4 (4.2k points)
0 votes
1 answer
112 views asked Nov 2, 2012 in Genealogy Help by Living Harder G2G Rookie (130 points)
+5 votes
1 answer
263 views asked Mar 15, 2018 in WikiTree Tech by Jillian Sommer G2G6 Mach 1 (13.6k points)
+9 votes
2 answers
165 views asked Aug 2, 2016 in WikiTree Tech by Chelsie Burkhart G2G2 (2.5k points)

WikiTree  ~  About  ~  Help Help  ~  Search Person Search  ~  Surname:

disclaimer - terms - copyright

...