Issue with RootSearch not accepting WikiTree IDs? [closed]

+8 votes
147 views

When I went to use RootSearch this morning, I received the following message:  

Unable to load the person. Check the ID and try again.

I tried numerous profiles to make sure it just wasn't specific to one.  It looks like something may have changed so that RootSearch doesn't handle the WikiTree id. 

WikiTree profile: John Walleston
closed with the note: Reclosing after retagging: Issue has been resolved.
in WikiTree Tech by Susan McNamee G2G6 Mach 5 (50.4k points)
closed by Ellen Smith

3 Answers

+7 votes
 
Best answer
There was a slight problem with the apps server -- it should be working again.
by Jamie Nelson G2G6 Pilot (361k points)
selected by Susan McNamee
Working fine again for me, thanks for fixing it.
Thanks for the quick response!  I checked and it is definitely working.
+6 votes
Was working fine for me about 6 hours ago, but just tried it on the same profile that was working and I now get the same error message as you. So something has definitely broken in the last few hours.
by Paul Masini G2G6 Pilot (182k points)
+5 votes
I was having the same problem, but the website is working now.
by John Cruz G2G6 Mach 1 (13.5k points)

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