Here are some reviews:
CRI has come up in discussion before; don't remember if it was here or elsewhere. They're a very new and very small company: about 18 months old and with only four full-time employees. They don't do their own lab testing, but they don't disclose who processes it for them. The lab results and raw data are very likely perfectly fine, because I imagine a lab like FTDNA's is actually running the samples. I can't comment about whatever after-processing analysis or ethnicity genotyping they do. If the raw data can be downloaded--and I have no idea if it can--there's a very high probability that it can be uploaded to GEDmatch and used there for comparisons and matching. There really are only two types of microarray chips in use for commercial autosomal testing, both manufactured by Illumina, so the raw data is almost certainly from one of those bead chips. The Better Business Bureau profile for CRI Genetics can be found here.
Thank you Edison. I have, now, been notified by CRIgenetics that my yDNA was unable to be analyzed thoroughly, and they are reimbursing me the charges for that (see the quote below from the email sent to me). I am now considering a new DNA test and I would appreciate guidance here as to the best vendor to use (i.e. 23andme, Ancestry, etc.). Thanks.
Based on your DNA specimen, we got a limited Y Chromosomes. As a result, your YDNA (Paternal Haplo). It means that the Y Chromosomes from your DNA specimen is not enough to perform genetic comparison and not enough for us to make a convincing report. It was a rare occurrence but it happens to some people. Either the Y Chromosomes are lower or higher than normal to perform accurate DNA testing.
For a selection of views on the "best" DNA test to take you could look at the recent discussion on https://www.wikitree.com/g2g/638851/dna-testing-recommendation?show=638851#q638851
Everybody has their own opinion and different experiences, but that discussion includes a number of useful points to consider.
Kathleen or others: I am now considering a new DNA test and I would appreciate guidance here as to the best vendor to use (i.e. 23andme, Ancestry, etc.). I want to make sure that all the data is supplied this time. Thanks.