Trying to download gedcom for two days but I've not received an email with it attached. Please help.

+3 votes
It doesn't seem difficult and I've followed the process to download my family tree.  I get to the point where it says to export and click on it but I've never received the email with my gedcom attached.

Is this not how it works?   If anyone could please advise I'd really appreciate it.

Thanks very much.

in WikiTree Tech by Elizabeth Stevenson G2G Crew (440 points)
edited by Ellen Smith

3 Answers

+5 votes

Elizabeth, welcome to G2G.

I have just downloaded a GEDCOM with no issues. I received the confirming e-mail in just a few minutes.

Did you check the box infront of "I understand that:" in the "Privacy warning" section appearing at the right hand side of the page "Download a GEDCOM"?

by Rubén Hernández G2G6 Pilot (756k points)
Yes I checked it.
It's not always as fast as a few minutes, but you should have had it by now.

Next step: have you checked your spam folder?
+1 vote
Maybe I've misunderstood.  Is a family tree not a gedcom?  Do I need to do something differentl?

Thank you so much for checking and responding.

by Elizabeth Stevenson G2G Crew (440 points)
+2 votes
I don't understand why you think you need to wait for an e-mail. I just did my first export of a gedcom from Wikitree to understand the process and it worked fine with no mention of an e-mail being sent. After you click on Export you will then see a yellow button to Download. Click on that and there will be a bar near the top of the screen giving you the name of your gedcom and an option to save it. Right click on the gedcom name to save it to your computer.

Are you profile manager or on the trusted list for the home person in the gedcom you are trying to download? If not, you will get an error message.
by Lynda Crackett G2G6 Pilot (633k points)

I'm the profile manager.  I created the account.  I see my name is listed in different ways.  

I select download a gedcom

I tick the box I understand etc

I select my name...I thi k I've done every possible combination

I select Export

I keep getting the error message that says more profile begins with that name.  I've even tried Kearney-1124

Does this sound like I've done it correctly?

Thanks very much.

Did you select a person from the list it gives you or did you write your Wikitree id in the box?
I was typing it in and not selecting it from the list.  It worked and I have a Gedcom!!! Thank you.  I really appreciate your help.

Glad you figured it out.

"I don't understand why you think you need to wait for an e-mail."  It depends on the number of people in the GEDCOM.  See Download a GEDCOM under "General limits" near the bottom:

  • Files with over 500 people are processed in a queue to conserve resources. They're generally ready within one hour. You will be e-mailed when it's ready. If you don't receive the e-mail, check your spam filter.

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