I have tried several times to upload a photo for a profile,the upload image button appears to be not working

+2 votes
67 views
asked in WikiTree Help by Sandie Schwarz G2G6 Mach 1 (10.4k points)
What is the privacy setting on the profile?
Solved. Though it is ridiculous that one has to stamp hard on any button to make it working.....

3 Answers

+1 vote
 
Best answer
I found the solution.  The button's designated CLICKABLE AREA, an assignment made in the coding for the button, has been shifted.  DO NOT click on the button itself!  If you click UNDER the button instead, you will immediately get results and can proceed.  Hope this helps!
answered by Lisa Franklin G2G6 Mach 1 (19.3k points)

Is this at all related to the many other posts people have been complaining about (that seems to be related to a recent Firefox browser update)?

https://www.wikitree.com/g2g/680562/cannot-upload-images

+3 votes
The browse button to get to the location of the image does have to be pressed quite hard and firmly.

Almost everytime I want to upload images, I have to hit the browse button twice (because the first time was too light)  and keep the button down until the destination box opens up.

You cannot just press that Browse button lightly and expect something to happen.
answered by Robynne Lozier G2G6 Pilot (495k points)
I always have to click twice, never noticed it had to be particularly hard.

Not sure it is on the Wiki side of things, have thought it could be when my browser has to talk to the rest of my computer.

But I had the not-working-at-all issue the other day - it was resolved when I re-started the browser.
+2 votes
This is something new going on.  I had to click a gazillion times all over the green area before it finally 'clicked' I was trying to select the button.  The coding for the clickable area has apparently been reduced down to a very tiny area and it needs to be addressed/corrected.
answered by Lisa Franklin G2G6 Mach 1 (19.3k points)
Thank you Liz !

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