Cannot Upload images [closed]

+9 votes
336 views
Trying for 3 days to upload estate papers etc.  When I click on Browse- I keep getting ''No File Selected'', but it won't bring me to the Files to select one.

Finally got one uploaded this am - but then I tried again on 3 different profiles - and Browse doesn't allow me to go anywhere?  No File Selected - over and over.
closed with the note: Old issue, fixed
in WikiTree Tech by Chris Hoyt G2G6 Pilot (848k points)
closed by Chris Hoyt
I had something similar happen this afternoon. I uploaded two images, but couldn’t get browse to work for subsequent images.
I tried numerous times again yesterday, refreshing the page, loggin-off/on, still get Browse-NO File Selected.
This ~should~ be fixed now.

6 Answers

+5 votes
 
Best answer
WORK AROUND solution-

I found the solution.  The button's designated CLICKABLE AREA, an assignment made in the coding for the button, has been shifted.  DO NOT click on the button itself!  If you click UNDER the button instead, you will immediately get results and can proceed.  Hope this helps!
by Lisa Franklin G2G6 Mach 2 (25.8k points)
selected by Dennis Wheeler
Yup, do this and it works.   Thanks Lisa Franklin! ! !  Kudos

Now is WikiTree will just fix it
+3 votes

This really sounds like a problem with your browser.

Can you try a different browser and see if you can reproduce the same results?

Otherwise (and I hate this suggestion, personally), try clearing your browser cache, etc., and restarting your machine.

by Dennis Wheeler G2G6 Pilot (566k points)
I tried clearing everything and restart - nothing.  Did try internet explorer and it seems to work there.  I guess it's something in Firefox and their new updates.  Thanks

I'm on Firefox, but I haven't tried uploading anything.

I also refuse to upgrade (until I'm forced to do so), because upgrading breaks things. :)

+3 votes
Chris,

I have the same problem. I am using Firefox. I have cleared the browser history and cookies, rebooted, and tried both from a profile and from a free space page (my pictures).

I tried Chrome and it is working.

I didn't see anything obvious looking at the page source.

Sounds like something for the WikiTechs to take a look at. Ah, see you are also Firefox. I am on release 62.0.
by Kay Knight G2G6 Pilot (590k points)
I think it's Firefox.  I just installed one of their updates the other day, and that's when it stopped working.  I tried Internet Explorer today - and it worked 4 times.

 Went back and refreshed Firefox - still doesn't work there.
As someone mentioned clicking around the Browse frame on the upload image page, I tried that and it did work more than once, just have to keep clicking to find a spot.
+3 votes
Thanks for reporting this, I'll take a look and see why it doesn't work in Firefox.
by Jamie Nelson G2G6 Pilot (607k points)
Thanks.  I used IE again today as it didn't work in Firefox again.
I tried clicking all around the Browse frame and eventually his a spot where it worked!
+2 votes
Same here; also on Firefox. Last Image I could upload was a death Certificate on 7th Sept 2018.
by Christine Schwarz G2G Crew (740 points)
+2 votes
I use firefox to, since a few days I can no longer upload photos or source documents, when I press the browse button to download photos from my computer nothing happens
by Enoch Stuivenberg G2G6 Mach 6 (67.7k points)
As above, someone mentioned clicking around the Browse frame on the upload image page, and it did work more than once, just have to keep clicking to find a spot.

this works, thanks for your help, now I can add photos and documents again
 

Kind regards, Enoch

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