The Never Ending 5 Minutes

+7 votes

The manager for Gray-4365 has kindly added me to the Trusted List so that I can complete the merge with obvious duplicate, Gray-4194.  When I try to complete the merge I get the never ending 5 minute message:

The merge of Ted Gray (Gray-4365) and Edward Gray (Gray-4194) is already in progress by another user. If it is not completed in five minutes, you can complete it.

I have tried rejecting the merge from both profiles and then starting again but that hasn’t helped. 

Any ideas welcome!

Thank you.

WikiTree profile: Ted Gray
asked in WikiTree Tech by Chris Orme G2G4 (4.1k points)
reshown by Eowyn Langholf

3 Answers

+6 votes
Best answer
Hi Chris, try it now.
answered by Eowyn Langholf G2G Astronaut (1.3m points)
selected by Chris Orme
Thank you so much, Eowyn, you fixed it! The merge has now gone through fine.
Wow sorry, I just tried to up vote this answer and there must’ve been some kind of glitch as 2 points were taken off!! Can’t work out how to correct it.
+7 votes
I should think it's part of the problem that both profiles are green-locked, and you are only manager for one of them.

The other manager hasn't been active since 2013, so I think this is a case for info-at-wikitree.
answered by Eva Ekeblad G2G6 Pilot (271k points)
+5 votes
I had this happen last month, here is what I did to fix it:

Change the merge to an unmerged match.  Then change it back to a merge  and try again - and then it went through.

But, only do this if you're on the trusted list for both profiles or they are orphans, otherwise you'll need to wait 30 days.
answered by SJ Baty G2G6 Pilot (335k points)

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