The profiles have two different Last Names at Birth and one is project protected.
- No matter the answer, state VERY CLEARLY which last name is correct. This is very important.
- Does the protected profile have the preferred LNAB? If yes -> Good. The merge will automatically go into that one.
- If the correct last name is on the other profile, you need to ask to have the protection lifted before merging, otherwise the merge can only go into the protected profile.