Family List seems to be broken

+4 votes
129 views

Whenever I click on Family List, it brings up the page with:

Error parsing returned data.

and 0 family members, no matter what settings I put it on.

in WikiTree Tech by Wendy Scott G2G6 Mach 3 (30.7k points)
retagged by Jamie Nelson
Hi Wendy, we are investigating this, as you aren't the only one having this issue.
This should be fixed now.
Yes, it is working now. Thank you very much Jamie.

2 Answers

+1 vote
It works for me from my profile. I tried it from yours, and it works there as well.

If this persists, perhaps logging out of WikiTree, then trying again. Or, log out, clear your browser history and cache, then restart your browser.
by George Fulton G2G6 Pilot (620k points)
I did all you suggested, also tried three different browsers, and tried several different search settings, and still get the same error. Also tried it from your profile and get the error.
Wendy, I just tried this, too.  Using the Safari browser, I got the same error  you did.

So I switched over to Chrome and I did not get the error.

Note: this was on an iPad. An older one.

What browser are you using? Do you have another you could try?  Oops.  I see you said you tried three different ones.  Please name them.
I usually use Chrome, but yesterday tried Internet Explorer and Firefox.
And what platform?  I get no problems on my macbook laptop. But did get the error with Safari on my old iPad.
I have an Intel i5 PC running Windows 7.
+1 vote
I have had the same problem for a couple of weeks or more using Firefox. I have logged off and back on again with no luck. I tried in Epic and was able to get my family list.

I can't see why the browser I use should make any difference as it seems to be a problem on the server end.
by Graham Irwin G2G6 (9.3k points)

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