How do I reactivate an profile that has been changed to anonymous?

Question

I invited a family member to view her profile and tree. she accepted and then started clicking on things trying to see the tree....somehow she changed her name to Anonymous and the tree now has a warning that I (who am still profile manager) can't do any more with it until I "contact the Wiki tree team." What should I do and who should I contact. She still wants to see the tree.

Comments

That profile is currently Unlisted, which is usually reserved for living/non-WikiTree members. So she may not have successfully accepted your invitation for her to become a family member.

Answer 1

Hi Pam,

I'd send an email describing the situation with the profile-ID to info<at-sign>wikitree<dot>com.

Comments

https://www.wikitree.com/wiki/Help:WikiTree_Team#Contacting_Us

Answer 2

Pam,

It looks like she accidentally closed her own account. You can add her email back and reinvite her, as well as change the details back, if she still wants to be part of the site. She may need unblocked (which often happens automatically upon closure). Just have her contact info@wikitree.com and we'll help you get things sorted.