Melissa, thank you for the detailed description of the error page. From that cloud business, I believe I even know what browser you're using - Microsoft Edge. This makes it definite that the problem is before the upload request gets to WikiTree. There are two possibilities:
- There is a security problem caused by your browser trying way too hard to protect you from sending information from your computer to the internet.
- Your ISP (Internet Service Provider, such as cable, DSL, or satellite company) is the culprit. ISP's typically sell their service to many more people than they are able to provide service to simultaneously, on the assumption that not everyone will be using it at the same time. Occasionally, there is a particularly busy time and they handle this by limiting either your speed or the total time they permit you to make a single transmission. If you are uploading a file at one of these times and you reach the point where they cut you off in mid-transmission, we say that your upload has "timed out".
The message "can't reach this page" seems to suggest that it is not a timeout problem, because you would already have reached the page (on the WikiTree server) that initiates the upload process. It might be possible that the page the WikiTree server sends you to after completing the upload is the one that can't be reached, but if that were so then nobody could ever upload anything, so I'm positive that is not what is happening.
I know that some of the more recent upgrades to Edge, as well as browsers like Chrome, Firefox, etc. have tried to beef up security. It is possible that your browser's security setting were automatically changed during such a process. I suppose it's possible that if your browser is not permitting you to upload the image, it does that by preventing you from accessing the page that wants to do the uploading and that could result in the message you're seeing. So … here's what I recommend for a first step in fixing the problem:
It can be complicated to go in your browser settings to check on all the security settings so, if you have any other browser than Edge, I think it's probably easier to try using it and see if you can upload the image that way. Even if you only have Internet Explorer, that could be worth trying. If not, I'd like you to check your browser's security settings. If you have any problem doing that, post back here and I'll walk you through it.