Is anyone else having trouble uploading photos?

+1 vote
I have a ton of cemetery images to upload, but haven't been able to upload a single one today. I keep getting this message:

Secure Connection Failed

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Anyone having the same problem? Know what's going on?
in Photos by Amber Brosius G2G6 Mach 2 (22.1k points)
retagged by Amber Brosius
Forgot to mention that the images I'm trying to upload are jpg format and average 4MB.
I'm having trouble uploading with the same problem as Amber's

My photos are a lot smaller

1 Answer

+4 votes
Hi Amber.  I'm no expert on this, but since nobody else has answered after an hour, I'll give it a shot.  I've seen a number of other comments recently about photo uploading problems, but yours sounds a bit different. Yours doesn't sound like it has anything to do with the photos, so I'm wondering if you have been able to do other things on the site, such as enter other data or edit profiles?  Have you tried just logging out of the site, closing your browser, and starting over by reopening browser and logging in again?

I suggest trying that and letting us know.what happens.  If I'm completely out to lunch on this, I'll bet Gaile will be on my case pretty quickly.
by Dennis Barton G2G6 Pilot (385k points)
I haven't had any trouble editing profiles or anything else, just the photo uploading. Thanks for the suggestion. I'll try logging out, etc.

I tried, but am still not able to upload photos. sad

Did someone call me????

Dennis, I see what you mean about this problem looking different from the epidemic of problems we've been seeing on file uploads.  Although the error message Amber is reporting is a little different, I still think it's the same problem because of the appearance of server timeout or rejection of the data.

Amber, please see THIS QUESTION.  Also, please edit your question here and add the tag:  bugs
  That will get Jamie's attention and she can provide a definitive answer as to whether your problem is the same or different from the others.

Well that was my best shot for the evening, so I give up.  Hopefully Jamie will figure it out.  Good luck!
Hey, Dennis, don't despair - it was a very good shot and it still could be different … Jamie will have the decisive word on this.
Thanks to both of you. Even though it's still not working, it is some consolation at least to know that I'm not the only one having problems.

Related questions

+1 vote
2 answers
65 views asked Sep 13, 2018 in WikiTree Tech by Joelle Colville-Hanson G2G6 Pilot (109k points)
+6 votes
1 answer
+3 votes
2 answers
132 views asked Sep 23, 2018 in Photos by Diane Delbridge G2G Crew (780 points)
+1 vote
0 answers
55 views asked Dec 12, 2018 in WikiTree Help by Kathy Wright G2G6 (7.3k points)
+7 votes
0 answers
79 views asked Feb 17, 2014 in WikiTree Tech by R. G. G2G6 Pilot (213k points)
+4 votes
1 answer
216 views asked Jun 6, 2018 in WikiTree Tech by Jody Rodgers G2G6 Mach 1 (16.5k points)
+8 votes
4 answers
476 views asked Aug 30, 2017 in WikiTree Tech by Deb Bowers G2G1 (2.0k points)
+1 vote
0 answers
57 views asked Feb 14, 2020 in WikiTree Tech by Barbara Roesch G2G6 Mach 4 (41.0k points)
+5 votes
1 answer
78 views asked Jul 6, 2019 in The Tree House by Chris McCombs G2G6 Mach 5 (55.2k points)
+3 votes
1 answer
90 views asked Jun 28, 2017 in WikiTree Tech by Stephanie Meredith G2G2 (2.9k points)

WikiTree  ~  About  ~  Help Help  ~  Search Person Search  ~  Surname:

disclaimer - terms - copyright