Thank you for the star, dear Susan.
Welcome, Mary! You can contact Cindy by clicking the [send private message] next to her name on Ella's profile. It looks like Cindy is not an active member these days, though, so she might not respond.
Ella's profile is set to Open privacy, which means any full member can update her info. You can complete your membership by following the steps here. You are already a Guest member, so start where it says 'Next you'll see a form....'