Profile manager has private profile, and doesn't respond to messages.

+6 votes
98 views
Hello,

I came across a pair of profiles needing some input because the father's birth is some years after the daughter's. There are no sources. I wrote a message on the father's profile, asking the PM to have a look at the dates and add some sources, and offering to help. I cannot see if the PM is active because their profile is unlisted, so I sent them a private message about this with a link to the pages about privacy on wikitree. I have not had any response, and nothing has been done to add sources / fix the dates / change the privacy on the PMs profile. (I have waited a few months.)

I looked through the unresponsive PM page, and the problems with members page, and posting on G2G seemed the next step. Grateful for advice on how this issue can be resolved.

Many thanks,

Marjorie
in WikiTree Help by Marjorie Gibbon G2G3 (3.5k points)
retagged by Ellen Smith

2 Answers

+4 votes
You'll need to contact info @ wikitree.com (without the spaces).  Since this is a supposedly-active person, they shouldn't have their profile set to Unlisted - and if they're not active, this will be the Unresponsive Profile Manager (which is what info@ might suggest).
by Ros Haywood G2G6 Pilot (767k points)
+4 votes
The profiles in question - are they open or set to a privacy level that you cannot add sources? If they are open, you can go ahead and add sources and some biography.

If they are not open, then you have taken the correct steps. The "Unresponsive Profile Manager" form would be the next step. Once that form is submitted they will attempt to contact the PM and if no response in about seven days, will remove the PM and open the profiles if appropriate.
by Virginia Fields G2G6 Pilot (246k points)

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