Have never received results from 2017 Ancestry DNA test

+1 vote
116 views
I submitted my saliva sample on 17 October 2017 on the AncestryDNA test and have never heard anything from them.  I was going to add it on Wikitree along with 3 other tests (Family Tree, My Heritage, & 23andMe) already entered on WikiTree.

I have are the Kit Number and  letter of congratulation for activating my kit which I received the day before I mailed my saliva sample.

I do not understand very much about this whole DNA thing, so I don't know what to do about this problem and how to do it.

EuGene Smith
in WikiTree Help by EuGene Smith G2G2 (2.4k points)
retagged by Ellen Smith
I did mine there in the same general timeframe. I don't remember all the details, but I do remember that there were a number of things you had to do, and that it wasn't always complete obvious what they were talking about.

You received notice for "activating your kit", so it kind of sounds like maybe you managed to do everything right. I'd guess that your sample got lost somewhere - either in the mail, or at the lab. It never, ever takes anywhere near this long.

I'd collect up whatever documentation you have about it, and give them a call. They'll undoubtedly apologize profusely, and then send you a replacement free of charge.

2 Answers

+7 votes
I received mine back in just a few weeks. It sounds like something went wrong. You should contact Ancestry about it. I hope it wasn't lost.
by Thomas Fuller G2G6 Mach 7 (70.1k points)
I'm surprised they didn't contact EuGene! You should definitely call them. My sister calls them all the time and finds them helpful. My mother needed to submit her sample 5 times before it gave a good result. Maybe something went wrong with your sample.
+5 votes

You might like to have a read through the following page to see if you did all the steps and what the current status is of your test: https://support.ancestry.com/s/article/AncestryDNA-Test-Status

There is also a Troubleshooting section on that page that might help with what to do next.

by Paul Masini G2G6 Mach 8 (83.2k points)

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