Help:Customer Service

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Categories: WikiTree Help | WikiTree Team | Account Help

Community Members, Not Customers

Feel free to contact the WikiTree team. We enjoy personal relationships with many WikiTree community members.

However, it's important to understand that WikiTree does not offer "customer service."

We are a 100% free website with very little advertising. In order to stay this way forever, which we have pledged to do, we must keep costs ultra-low. We cannot afford to pay someone to answer member questions one-on-one.

If you have a question, ask it in our community's Genealogist-to-Genealogist Q&A Forum, G2G.

If you have a problem with another member, start here: Help:Problems with Members.

For one-on-one assistance you can also request a volunteer mentor. Our volunteer community is remarkably generous and helpful.

Contact the team if you see what may be an emergency technical problem or an issue that can only be resolved by accessing private information on your account.

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This page was last modified 01:11, 29 August 2020. This page has been accessed 2,247 times.