Help:E-Mail Confirmation Problems

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Categories: WikiTree Help | Account Help

If you haven't been able to register, see Registration Problems.

If you have registered but have not received the e-mail message to confirm your e-mail address, first click here to request a new one.

Next check your spam filter in case it was caught there. If you have an approved-contacts list or white list, add noreply@wikitree.com and info@wikitree.com.

Confirmation Message Delays

If you still don't receive it, it's possible that the message is being delayed at your mail server. E-mail is usually delivered almost instantaneously but that's not always the case. Sometimes non-personal e-mail is held for an hour or two.

If you don't receive the message within two hours, you might wish to contact your e-mail provider.

Yahoo Mail

Yahoo isn't good at telling the difference between spam and legitimate e-mail.

If a message appears to be something impersonal or automated, such as WikiTree's confirmation messages, Yahoo often delays the delivery.

Usually, they will deliver it after a few hours.

We apologize for the inconvenience, but there seems to be nothing we can do about it from this end. Although we have tried to convince Yahoo that we don't send spam, they won't take our word for it. It might help if you contacted Yahoo's customer service and told them you would like to receive e-mail from WikiTree.com. Thank you.

Contacting Us

Feel free to e-mail us at info@wikitree.com. However, there may be nothing we can do on this end.

The ability to receive e-mail is very important for WikiTree collaboration and we can't confirm accounts without it.

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This page was last modified 17:01, 23 July 2018. This page has been accessed 28,010 times.