Help:Leader and Team Member Involvement in Conflicts

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As Parties to a Conflict

Project Leaders and WikiTree Team members must always find a way to be polite in any public or private communications related to WikiTree, regardless of how vitriolic another member may be.

Despite our best attempts, we become involved in conflicts. We are involved in high-conflict areas and projects, and we may become the target of a member's anger because of our special roles in the community.

When a Project Leader or team member is personally involved as a party to a conflict we must be subject to the same conflict escalation procedure.

Conflicts of Interest

If a Project Leader or team member is a party to a conflict they cannot be involved in the discussions during mentoring, mediation, and escalation. They should recuse themselves from all participation.

Conflict Help Forms

Members can and should fill out Conflict Help Forms, as appropriate, when the subject is a Mentor, Project Leader, or team member.

As Mentors and Mediators

Project Leaders can be Mentors. Only Project Leaders can be Mediators.

WikiTree Team members cannot be Mentors or Mediators. Conflicts in the volunteer community should be managed by the volunteer community. The WikiTree Team only needs to intervene if there is a:

  • Terms of Service violation requiring immediate account closure.
  • Legal issue requiring immediate account closure.
  • Privacy Take-Down Request.
  • Request by a member to have their own account closed.
  • Account closure in the past and the person has returned.
  • Spammer, vandal, or suspected "sock puppet."

To determine if a conflict is covered by one of the exceptions above, follow the Problems with Members procedure.

Team members are available to answer questions from Mediators.

This page was last modified 07:50, 18 October 2023. This page has been accessed 1,328 times.