Project: Mentors

Categories: WikiTree Help | Mentors Project

Mentors Project
The mission of WikiTree Mentors is to improve the overall quality of WikiTree by answering questions about the website and encouraging members with helpful suggestions.
When a Mentor Intervention Request is submitted, they provide guidance and instruction to help reconcile the situation.

A Mentor is ...
  • ... a member who joined WikiTree more than three months ago and has at least 1500 contributions.
  • ... familiar with the WikiTree tutorial pages.
  • ... a special volunteer who sees the best in every member/situation and can keep a clear head.
  • ... a Wiki Genealogist who has signed the Honor Code.
  • ... knowledgeable about WikiTree principles and procedures and knows how to find answers to questions.
  • ... able to communicate with guests and new members in a friendly, helpful manner.
  • ... a positive and helpful presence in the G2G Forum.
mentor.gif
See the badge report for the full list of members.

Contents

How to Join

  • Send a message to one of our Mentor Project Leaders, Eowyn Langholf, so she can add the badge to your profile.
  • Add Mentors to your list of followed tags in the G2G for updates and information about the project.
  • Review the Levels of Experience below and inform one of the Project Leaders what duties you feel comfortable performing.

Goals

Mentors of every level ensure that all members are receiving the help they need by performing each task designated in our combined list of duties (see below). From our Honor Code: "We assume that mistakes are unintentional when others make them and ask for the same understanding."

Task List

Mentors - Introduction Level

  • Duties can be performed by non-leaders
  1. Post follow-up messages to Guests who have not yet volunteered to be a full member.
  2. Post follow-up messages to New Members 1 day, 2 weeks and 1 month after they have volunteered, offering encouragement and advice.
  3. Post follow-up encouragement to Inactive Members to become active contributors.
  4. Respond to any replies that are generated by follow-up messages in a timely manner.
  5. Maintain any correspondence regarding Individual mentoring

Mentors - Intermediate Level

  • Duties can be performed by non-leaders
  1. Performs duties listed in the previous level and
  2. Listed on Contact a Mentor public page as a contact point for any member who has questions and is seeking aid.
  3. Assigned to mentor members who would benefit by a few days of one on one training, resolving mistakes made by well meaning members who are willing to accept correction.
  4. Evaluates members who make repeat mistakes as possible recipient for Yellow Referral badge. (see Referral badges below for description). This duty is also performed by the Rangers. This is done using the Problems With Members Page.
  5. Evaluate repeat offenders for immediate escalation using the Problems With Members Page.
  6. Give support and guidance to Introduction Level Mentors.
  7. Maintain any correspondence regarding Individual mentoring

Mentors - Experienced Level

  • Duties are performed by WikiTree leaders
  1. Performs duties listed in the previous levels and
  2. Assigned to mentor Yellow Referral badge recipients previously evaluated by Intermediate Level Mentors and Rangers who would benefit by Intensive mentoring.
  3. Evaluate Yellow Referral badge recipients for removal of Yellow Referral badge or possible Red Referral badge. (see Referral badges below for description) or immediate escalation using the Problems With Members Page.
  4. Acts as Helper in the Informal Mediation process.
  5. Monitor G2G and answer questions.
  6. Give support and guidance to Intermediate Mentors
  7. Maintain any correspondence regarding Individual mentoring

Mentors - Expert Level

  • Duties are performed by WikiTree leaders
  1. Performs duties listed in the previous levels and
  2. Assigned to mentor Red Referral badge recipients previously evaluated by Experienced Level Mentors and Rangers to have shown a pattern of abuse.
  3. Monitor and Evaluate Red Referral badge recipients for removal of Red Referral badge, award Yellow Referral badge, or possible escalation using the Problems With Members Page.
  4. Review, organize and prepare reports received from all parties concerning recommendation of as mediator providing evidence that the proceedings are carried out fairly and in accordance with established rules put forth by the Conflict Escalation, Mediation.
  5. Acts as Mediator in Formal Mediation process.
  6. Monitor G2G and answer questions.
  7. Give support and guidance to Experienced Mentors
  8. Maintain any correspondence regarding Individual mentoring

Mentors - Ambassador Level

  • Duties are performed by WikiTree Team Members
  1. Review and Evaluate case presented by Expert Level Mentor in Intervention Conflict Escalation, Mediation

Mentors- Leader Level

  • Duties are performed by Mentor Project Leaders
  1. Recruit Mentor Project members
  2. Support all Mentors by giving advice, reminding them to update the project page with current assignments and recommending a course of action in difficult cases.
  3. Actively educates members by writing Mentors Tips and articles for WikiTree Blog; answers questions in G2G.
  4. Acts as liaison between Greeters/Mentors/Rangers projects.
  5. Ensures the project is running smoothly and all Mentor Intervention Requests have been assigned.
  6. Update Members Pages as needed.
  7. Maintain any correspondence regarding Individual mentoring

Referral Badges

  • Yellow Referral badges are awarded to members who are being mentored or are in the Mediation Process. Their mistakes are unintentional but are taking longer to resolve.
  • Red Referral badges are awarded to members who have not responded well to all attempts at mentorship, have been blocked at some point for vandalism and are under review for temporary or permanent account suspension.

Note: If the person is clearly a spammer or vandal, not a genealogist, or if a genealogist is doing damage at a very rapid rate, Contact a Leader immediately to issue a block.

Resources On-Site

  1. The WikiTree Help Index or Help Category list helpful How To's.
  2. Search the G2G Forum and find answers to your questions.
  3. Mentors Tips; these tips are a collection of ideas from Mentors, Leaders and experienced Members. If you have a helpful tip, pass it on to a Mentor and we'll add it here.
  4. Contact a Mentor for any issues you may be having.
  5. Don't WikiTree While Angry

Resources Off-Site

  1. An Introduction to WikiTree on YouTube.
  2. How to Create and Edit a Profile on WikiTree on YouTube.
  3. How to Merge Profiles; a basic tutorial on YouTube.
  4. How to Add and Delete Photos on YouTube.
  5. Splitting a GEDCOM in Brothers Keeper on YouTube.
  6. Contributions Widget for blogs on YouTube.
  7. Family Tree Widget for blogs on YouTube.
  8. WikiTree How To Videos on Pinterest.
  9. Google + WikiTree videos.

Project Pages



This page was last modified 15:48, 4 April 2017. This page has been accessed 8,575 times.