Project: Greeters

Categories: Greeters Project


Greeters Project
Greeters welcome new Guests and simultaneously protect our members from spammers. We also answer questions from our guests and new members and make sure they get the help they need to have a successful start on Wikitree.
A Greeter ...
  • ... is a Wiki Genealogist who has signed the Honor Code
  • ... has been a member for more than 45 days
  • ... has made over 100 non-GEDCOM contributions.
  • ... is a special volunteer who is able to communicate with guests and new members in a friendly, helpful manner.
  • ... is able to edit a profile, post messages, and use e-mail.
  • ... is someone who has a good understanding of WikiTree principles and procedures or knows where to find the answers.
  • ... is able to work at least a one-hour shift a week.
  • ... has not been involved in a mentoring situation or had a referral badge or been the subject of a MIR in the past 3 months.
greeter.gif

See the badge report for the full list of current Greeters.

Contents

How to Join The Greeters project

Are you interested in the Greeters Project?greeter.gif

Additionally:

  • Review our Task List to familiarize yourself with what we do.
  • When you join the project, we will ...

Goals

Greeters play a key role as the first contact for guests and new members. Our goals are to:

  • Make sure guests have a positive experience by welcoming them in a timely manner and providing information to familiarize them with the nature of WikiTree.
  • Help them find the tools they need to be successful and, when necessary, connect them with a mentor to make sure they have a successful start.
  • Protect Wikitree from spammers and vandals by engaging with guests and new members to make sure they are genuinely interested in genealogy.
  • Nurture our culture of being the most polite and friendly website on the Internet.

Task List

  1. Monitor the Guest Activity feed, Family Member feed, Honor Code feed, and the Pre-1700 feed during scheduled shifts.
  2. Greet new members with personalized messages, including links to the New Member How-To pages.
  3. Post welcome messages to Guests.
  4. Assist Guests who need help upgrading.
  5. Answer questions from Guests and Members or direct them to someone who can help.
  6. Watch for Spammers and Vandals. Notify a Leader immediately when a block may be needed.
  7. Keep the Greeters Schedule current for your availability. Add '''Away''' next to your name for planned absences.
  8. Communicate with other Greeters regarding schedules and other topics through our Greeters Google email group. The e-mail address is wikigreeters-at-googlegroups.com, and the group can be found at Wiki Greeters Google Group.
  9. Familiarize yourself with the Space and Help pages frequently used by the Greeters and keep them handy for your reference.

Resources

  1. New Member Tutorials
  2. Help Category - Many of WikiTree's most helpful links
  3. Mentor Referrals
  4. Language Volunteers

Time Zone Helpers

  1. Time Zone Map
  2. World Clock Meeting Planner

Related Projects

Greeter Training

All Greeters receive one-on-one training, covering:

  • Signing In and Out
  • Welcoming Guests
  • Sending Messages to Members who upgrade
  • Shift review of the Honor Code feed
  • Shift review of the Pre-1700 badge feed

Greeter Communication

Use this email group for any and all communications with the Greeter Project members and leaders. The e-mail address is: wikigreeters -at- googlegroups.com, and the group can be found at Wiki Greeters Google Group.

Greeter Schedule

The Greeters Project now uses a Google Calendar for scheduling. Access will be provided when training occurs.



This page was last modified 17:37, 22 August 2024. This page has been accessed 120,765 times.